Terms & Conditions

Terms and Conditions

SleekEZ

Effective date: 16.03.2026

1. Introduction

These Terms and Conditions govern access to and use of the website located at www.sleekez.com and the purchase of products made available through the website.

The website is owned and operated by SleekEZ LLC, a business located in Billings, Montana, United States. Throughout these Terms and Conditions, the terms “SleekEZ,” “we,” “us,” and “our” refer to SleekEZ LLC and its website operations.

By accessing the website, browsing its content, or purchasing products through the website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. These Terms form a legally binding agreement between you and SleekEZ governing your use of the website and any purchases made through it.

If you do not agree with these Terms and Conditions, you should not access the website, place orders, or otherwise use the services provided through the website.

These Terms apply to all individuals who access the website, including visitors who browse the website without making a purchase and customers who place orders for products. By using the website, you represent that you are legally capable of entering into a binding agreement under the laws applicable in your jurisdiction.

The website is intended for use by customers located primarily in the United States. However, the website may be accessed by users from other jurisdictions, including the United Kingdom and countries within the European Union. Where the website is accessed from outside the United States, users are responsible for ensuring that their use of the website complies with applicable local laws and regulations.

Certain aspects of website operation, including the collection and processing of personal information, may also be subject to applicable data protection and consumer protection laws that apply in the jurisdictions where website visitors or customers are located. This may include, where relevant, United States consumer protection laws, United Kingdom data protection legislation, and European data protection frameworks.

These Terms and Conditions should be read together with the Privacy Policy, Shipping Policy, Return and Refund Policy, and any other policies published on the website. Those documents form part of the overall legal framework governing the operation of the website and the relationship between SleekEZ and its customers.

SleekEZ reserves the right to update or modify these Terms and Conditions from time to time in order to reflect changes in the operation of the website, legal requirements, or business practices. Any updated version will be published on the website and will apply from the date indicated in the updated document.

Continued use of the website after updated Terms are published constitutes acceptance of the revised Terms.

2. Business Information

The website located at www.sleekez.com is owned and operated by SleekEZ LLC.

SleekEZ LLC
2421 Old Hardin Rd.  Unit 1
Billings, Montana 59101
United States

Customer support email: info@sleekez.com
Customer support phone: 855-753-3539 (855-SLEEKEZ)

SleekEZ LLC is a business engaged in the design, manufacture, and sale of grooming tools intended for use with animals, including horses, dogs, and cats. The products offered through the website are sold directly to customers through the online store and may be delivered to customers in the United States and, where applicable, to customers located in other jurisdictions.

The website functions as an e-commerce platform through which customers may review product information, place orders, and arrange delivery of purchased products. The business manages product sales, order processing, customer service, and related operations through the website and supporting service providers.

SleekEZ makes reasonable efforts to ensure that the information presented on the website accurately reflects the products offered for sale and the manner in which orders are processed and fulfilled. However, the availability of products, shipping locations, and certain operational practices may change from time to time as the business continues to develop its services.

Although the website is operated from the United States, customers may access the website from other jurisdictions, including the United Kingdom and member states of the European Union. Where the website is accessed from outside the United States, customers are responsible for ensuring that their use of the website and purchase of products complies with applicable local laws and regulations.

Certain aspects of the website’s operation, including the processing of customer orders, customer communications, and the handling of personal information, may also be subject to applicable consumer protection and data protection laws in the jurisdictions where customers are located.

For questions regarding the website, products, or customer orders, customers may contact SleekEZ using the contact details provided above.

3. Use of the Website

The website may be accessed and used only for lawful purposes and in accordance with these Terms and Conditions.

By using the website, users agree to access the website in a responsible manner and in a way that does not interfere with the proper functioning of the website or the ability of other visitors to use the website. Users must not attempt to interfere with the operation, security, or integrity of the website, including any underlying systems, servers, or networks connected to the website.

Users must not attempt to gain unauthorized access to any part of the website, to customer accounts, or to any systems or data associated with the website. Any attempt to bypass security features, interfere with website functionality, or access restricted areas of the website is strictly prohibited.

The website may not be used for unlawful, fraudulent, abusive, or harmful activities. Users must not use the website in a way that could damage, disable, disrupt, overburden, or otherwise negatively affect the operation of the website or the experience of other users.

Users must also refrain from introducing malicious code, viruses, automated scripts, or other technologies that could compromise the website, interfere with its performance, or affect the security of the website or its users.

The website is intended for legitimate consumer use in connection with the review and purchase of SleekEZ products. Any use of the website that is inconsistent with these purposes or that violates applicable laws or regulations may result in the restriction or termination of access to the website.

Where users access the website from outside the United States, including from the United Kingdom or countries within the European Union, users remain responsible for ensuring that their use of the website complies with applicable laws and regulations in their jurisdiction. Nothing in these Terms permits the use of the website in a manner that would violate applicable consumer protection, electronic commerce, or data protection laws.

SleekEZ reserves the right to monitor website activity where reasonably necessary to maintain the security and integrity of the website and to prevent misuse. Where misuse or violation of these Terms is identified or reasonably suspected, SleekEZ may take appropriate action, including restricting or suspending access to the website.

4. Product Information

SleekEZ makes reasonable efforts to ensure that product descriptions, images, specifications, pricing information, and other content presented on the website are accurate and current at the time they are displayed.

Product information on the website is intended to provide customers with a general understanding of the products offered for sale. While SleekEZ aims to present products as clearly and accurately as possible, certain details such as colour, size, or appearance may vary slightly depending on manufacturing processes, product updates, display settings, or the device used to access the website.

Images displayed on the website are provided for illustrative purposes and are intended to help customers understand the general appearance and use of the products. The actual product received by a customer may differ slightly from the images shown on the website.

Occasionally the information presented on the website may contain typographical errors, inaccuracies, or omissions. SleekEZ reserves the right to correct any such errors and to update or modify information at any time where necessary.

Product availability may change without notice. In certain situations a product listed on the website may become unavailable after an order has been placed. In such cases SleekEZ will make reasonable efforts to notify the customer and, where appropriate, provide a refund or alternative solution.

SleekEZ reserves the right to modify, discontinue, or update products offered through the website at any time as part of normal business operations.

Nothing in the product descriptions or other website content is intended to constitute professional, veterinary, or medical advice. Customers remain responsible for determining whether a particular product is suitable for their intended use.

Where the website is accessed by customers located outside the United States, including customers located in the United Kingdom or the European Union, customers remain responsible for ensuring that the purchase and use of products complies with applicable local laws and regulations.

5. Orders and Purchases

When placing an order through the website, you confirm that all information provided during the ordering process is accurate, complete, and up to date. This includes, but is not limited to, billing information, shipping details, and contact information necessary for order processing and delivery.

By submitting an order through the website, you also confirm that you are legally capable of entering into binding agreements and that you are authorized to use the payment method provided for the transaction.

All orders placed through the website are subject to review and acceptance by SleekEZ. After an order is submitted, customers will normally receive an order confirmation message acknowledging that the order request has been received. This confirmation message is provided for informational purposes and does not constitute acceptance of the order.

SleekEZ reserves the right to refuse, cancel, or limit any order where it is reasonably necessary to do so. This may occur in situations involving product availability limitations, pricing inaccuracies, suspected fraudulent activity, payment authorization issues, or other circumstances that make the order unable to be fulfilled.

In the event that an order cannot be processed or fulfilled after payment has been submitted, SleekEZ will notify the customer and arrange for a refund of the applicable payment. Refunds will normally be issued to the original payment method used during the purchase.

SleekEZ may also limit quantities of products purchased through the website where necessary to prevent misuse of the ordering system or to ensure fair product availability to customers.

Customers are responsible for reviewing their order details before completing the checkout process. Once an order has been submitted, changes or cancellations may not always be possible depending on the stage of order processing.

Customers accessing the website from outside the United States, including customers located in the United Kingdom or the European Union, remain responsible for ensuring that purchases made through the website comply with applicable local laws and regulations relating to online purchases and the import of goods.

6. Payments

Payments for purchases made through the website are processed by independent third party payment service providers. These providers may include services such as Shopify Payments, PayPal, or other authorized payment processors used to facilitate secure online transactions.

When completing a purchase through the website, customers are required to provide valid payment information and authorize the payment processor to charge the applicable purchase amount. All payments must be successfully authorized before an order can be processed and fulfilled.

Payment transactions are processed through secure systems operated by the relevant payment providers. SleekEZ does not store full payment card numbers or other sensitive financial information on its own systems. Payment information is transmitted directly to the relevant payment processor through secure encrypted channels.

Customers may be subject to the terms, policies, and conditions of the payment service provider used to complete the transaction. These terms are established and administered by the payment provider and are separate from the Terms and Conditions governing the use of the SleekEZ website.

In certain situations, payment providers may perform additional verification or fraud prevention checks before approving a transaction. If a payment authorization cannot be completed or is declined by the payment provider, the order may not be processed.

Customers are responsible for ensuring that the payment information provided during checkout is accurate and that the payment method used is valid and authorized for use in the transaction.

Where purchases are made from outside the United States, including from the United Kingdom or member states of the European Union, customers may be subject to additional requirements imposed by their payment provider, financial institution, or applicable payment regulations.

SleekEZ reserves the right to cancel or suspend an order if payment cannot be successfully processed or if there is reasonable suspicion of unauthorized or fraudulent activity associated with a transaction.

7. Shipping and Delivery

Orders placed through the website are normally processed within 24 hours after they are received, excluding weekends and public holidays. Processing time refers to the period required to review the order, verify payment, and prepare the products for shipment.

Once an order has been processed, it will be shipped using established shipping carriers such as USPS, UPS, or FedEx. The shipping carrier used for a particular order may depend on the delivery destination, shipping method selected by the customer, and operational considerations.

Customers will normally receive shipment confirmation once an order has been dispatched. Where available, tracking information will be provided so that customers can monitor the progress of their shipment.

Estimated delivery times depend on the shipping destination and the operational schedules of the shipping carrier. While SleekEZ makes reasonable efforts to ensure that orders are processed and shipped promptly, delivery timeframes are estimates only and cannot be guaranteed. Delivery may be affected by factors outside the control of SleekEZ, including shipping carrier delays, weather conditions, customs procedures, or other logistical circumstances.

Customers are responsible for ensuring that the shipping information provided during checkout is accurate and complete. SleekEZ cannot be responsible for delivery issues that arise from incorrect or incomplete shipping information provided by the customer.

Where orders are shipped to locations outside the United States, including to customers located in the United Kingdom or the European Union, additional delivery time may be required. International shipments may also be subject to customs procedures, import duties, taxes, or other charges imposed by local authorities. Such charges, where applicable, are the responsibility of the customer.

Further information regarding shipping procedures, delivery expectations, and related policies may be available in the Shipping Policy published on the website. That policy should be read together with these Terms and Conditions.

8. Returns and Refunds

SleekEZ offers customers the ability to return eligible products within thirty days from the date the order was received. The return period begins on the day the product is delivered to the shipping address provided during the order process.

To be eligible for a return, products must be unused and returned in appropriate condition. Returned items should be sent back in their original packaging where reasonably possible and should not show signs of misuse or damage caused after delivery.

Customers who wish to return a product are encouraged to contact customer support before returning the item so that return instructions can be provided and the return can be processed efficiently. This helps ensure that returned items can be correctly identified and processed once received.

Unless the product received is defective, damaged during shipment, or incorrect due to an error in order fulfillment, customers are responsible for the cost of return shipping. Where a product is confirmed to be defective or incorrect, SleekEZ will work with the customer to arrange an appropriate resolution.

Once a returned product has been received and inspected, SleekEZ will process the applicable refund. Refunds are normally issued to the original payment method used for the purchase. In most cases refunds are processed within two to three business days after the returned item has been reviewed.

Depending on the payment provider and financial institution involved in the transaction, additional time may be required for the refunded amount to appear in the customer’s account.

Customers accessing the website from outside the United States, including customers located in the United Kingdom or the European Union, remain responsible for ensuring that returned products comply with applicable shipping and customs requirements in their jurisdiction.

Further details regarding return procedures and refund processing may be provided in the Return and Refund Policy available on the website. That policy should be read together with these Terms and Conditions.

9. Intellectual Property

All content displayed on the website, including text, product descriptions, images, graphics, logos, design elements, and the overall structure and presentation of the website, is the property of SleekEZ or its licensors and is protected by applicable intellectual property laws.

These protections may include copyright, trademark, trade dress, and other proprietary rights recognized under the laws of the United States and, where applicable, under international intellectual property frameworks recognized in the United Kingdom and the European Union.

The content made available on the website is provided for the purpose of allowing visitors to review information about SleekEZ products and to place orders through the website. Except as expressly permitted in these Terms and Conditions, no part of the website content may be copied, reproduced, republished, distributed, transmitted, modified, or otherwise used for commercial purposes without the prior written permission of SleekEZ.

Use of the website does not transfer or grant ownership of any intellectual property rights to visitors or customers. Access to the website provides only a limited permission to view the content for personal, non commercial use in connection with browsing the website and purchasing products.

Any unauthorized use of website content, including the reproduction of product descriptions, images, or branding elements, may violate intellectual property laws and may result in legal action where appropriate.

The SleekEZ name, brand, and related logos may constitute trademarks or protected branding elements of SleekEZ. These marks may not be used in a manner that could create confusion regarding the ownership of the marks or suggest affiliation, endorsement, or sponsorship without authorization.

Nothing in these Terms and Conditions should be interpreted as granting any license or right to use SleekEZ intellectual property except as expressly permitted for normal use of the website.

10. Third Party Services

The website may rely on certain third party services in order to operate effectively and to provide customers with the ability to browse products, place orders, process payments, and receive deliveries. These services may include payment processing providers, website hosting services, analytics and website performance tools, shipping carriers, customer communication systems, and other operational service providers.

In order to operate the website and fulfill customer orders, SleekEZ may share limited information with these service providers where such sharing is reasonably necessary for the performance of their services. For example, payment processors may receive payment information required to complete a transaction, and shipping providers may receive delivery information required to deliver purchased products.

SleekEZ selects service providers that are commonly used in the operation of online commerce platforms and that maintain appropriate security and operational standards. However, these providers operate independently from SleekEZ and maintain their own terms of service and privacy policies governing the way they manage their services and process information.

Customers who interact with services provided by third parties through the website may therefore be subject to the terms and policies of those providers. SleekEZ does not control the operation of those third party services and cannot guarantee the availability, performance, or security of services that are operated by independent providers.

Where personal information is processed by third party service providers in connection with website operations, such processing is carried out in accordance with the applicable privacy and data protection frameworks described in the website Privacy Policy. Depending on the location of the customer, this may include legal requirements that apply in the United States, the United Kingdom, or member states of the European Union.

Use of the website constitutes acknowledgment that certain aspects of website functionality depend on services provided by independent third party providers.

11. Limitation of Liability

To the fullest extent permitted by applicable law, SleekEZ shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or in connection with the use of the website, the inability to use the website, or the purchase, delivery, or use of products obtained through the website.

This limitation of liability applies regardless of the legal theory on which the claim is based and includes, where permitted by law, claims relating to loss of profits, loss of business opportunities, loss of data, interruption of business activities, or other similar losses that may arise from the use of the website or the products offered through it.

SleekEZ makes reasonable efforts to ensure that the website operates reliably and that product information is accurate. However, the website and the content made available through it are provided on an "as available" basis. SleekEZ does not guarantee that the website will operate without interruption, errors, or technical issues, and access to the website may be suspended temporarily for maintenance, updates, or technical reasons.

Where products are purchased through the website, SleekEZ will make reasonable efforts to ensure that orders are processed and delivered in accordance with the information provided on the website. However, SleekEZ cannot be responsible for delays or disruptions caused by shipping carriers, payment providers, technical failures, or other circumstances that are outside the reasonable control of the business.

Nothing in these Terms and Conditions is intended to exclude or limit liability where such limitation would be unlawful under applicable law. In particular, nothing in these Terms limits liability for matters that cannot be excluded under applicable consumer protection or product liability laws.

Where the website is accessed by customers located outside the United States, including customers located in the United Kingdom or the European Union, applicable consumer protection laws in those jurisdictions may provide additional rights or remedies that cannot be limited by contract.

12. Governing Law

These Terms and Conditions, as well as any use of the website and any purchase of products made through the website, are governed by and interpreted in accordance with the laws of the State of Montana, United States.

By using the website or placing an order through it, users agree that the laws of the State of Montana will apply to any matters relating to the interpretation or enforcement of these Terms and Conditions, except where mandatory legal requirements provide otherwise.

Any dispute, claim, or controversy arising out of or relating to the use of the website, the purchase of products, or the interpretation of these Terms and Conditions shall be subject to the jurisdiction of the courts located within the State of Montana.

Nothing in this section is intended to limit or exclude any consumer rights that may apply under mandatory consumer protection laws in the jurisdiction where a customer resides. Where the website is accessed by customers located outside the United States, including customers located in the United Kingdom or member states of the European Union, applicable local laws may provide certain rights or protections that cannot be waived by contract.

Where such mandatory legal protections apply, they will continue to apply to the extent required by the laws of the relevant jurisdiction.

13. Changes to the Terms

SleekEZ reserves the right to update or modify these Terms and Conditions from time to time in order to reflect changes in business practices, operational requirements, or applicable legal and regulatory obligations.

Where updates are made, the revised version of the Terms and Conditions will be published on the website together with the updated effective date. The updated version will replace any previous version of the Terms and Conditions from the date it becomes effective.

Customers and visitors are encouraged to review these Terms periodically to remain informed about the rules governing the use of the website and the purchase of products.

Continued access to or use of the website after revised Terms have been published constitutes acceptance of the updated Terms and Conditions. If a user does not agree with the updated Terms, the user should discontinue use of the website.

Where the website is accessed by users located outside the United States, including users located in the United Kingdom or member states of the European Union, applicable laws in those jurisdictions may require certain notices or rights in connection with changes to contractual terms. Nothing in this section is intended to limit any mandatory legal rights that may apply under applicable consumer protection laws.

Any updates to these Terms will be implemented in a manner that is consistent with applicable legal requirements governing online services and consumer transactions.

These Terms and Conditions, together with the Privacy Policy and other policies referenced on the website, constitute the entire agreement between SleekEZ and users regarding the use of the website and the purchase of products.

14. Contact Information

Questions regarding these Terms and Conditions, the operation of the website, or purchases made through the website may be directed to SleekEZ using the contact information provided below.

SleekEZ LLC
2421 Old Hardin Rd Unit 1
Billings, Montana 59101
United States

Email: contact@sleekez.com
Phone: 855-753-3539 (855-SLEEKEZ)

Customers may contact SleekEZ for assistance with product inquiries, order related questions, return requests, or other matters related to the use of the website and the purchase of products. SleekEZ makes reasonable efforts to respond to customer inquiries within an appropriate timeframe.

Where questions relate to privacy matters or the handling of personal information, customers may also use the contact details above to request additional information or assistance.

Customers accessing the website from outside the United States, including customers located in the United Kingdom or member states of the European Union, may contact SleekEZ using the same contact details for inquiries relating to their interaction with the website or the purchase of products.

SleekEZ will make reasonable efforts to address inquiries in a manner consistent with applicable legal and consumer protection requirements that may apply to the operation of the website and the sale of products.